Delivery

Delivery

We aim to despatch goods within 24 hours of receipt of order.

UK deliveries via Royal Mail are dispatched Monday – Friday, no post leaves St Martins on a Saturday or a Sunday and sometimes public holidays and the weather can cause deliveries to take a day or two longer.

Pre-order status products will be dispatched as soon as available, any orders containing pre-order status items will be dispatched when all items are available. (Any questions just contact us via email)

Our standard service is by Royal Mail Second Class post or at our discretion, by courier.  High value items are sent by Recorded Delivery and your signature will be required upon receipt.

Delivery only extends to the UK. For deliveries outside the UK, we will notify you of the additional cost by email and will be shipped “Delivery Duty Unpaid”.

Courier delivery overseas requires the addressee's telephone number, so please ensure you enter this at the checkout.

 

Orders from outside the UK

If the value of an order is above a certain amount - determined by the destination country - goods will be liable for import duty.  It is the customer's responsibility to pay any such duty and all orders will be shipped ‘Delivery Duty Unpaid’ to non UK destinations.

The terms below offer extra rights in addition to your statutory rights which remain unaffected.

If the goods you have chosen (other than food stuffs) do not meet your approval we will be happy to make a refund or exchange. You will need to notify us within 30 days and return the goods at your expense by Recorded Delivery within 14 days from your notice.

Once we have received the goods, as long as they are not damaged and in their original packaging in perfect condition, a refund will be made to the card used when ordering, less a handling fee of £3.50 and the cost of any postage incurred for the transaction.

This does not affect your statutory rights as a consumer.  Unfortunately, we cannot accept items for a refund if they have been damaged after delivery although free replacements may be sent according to the circumstances in which the damage occurred, and entirely at our discretion.

We will, at our own cost, replace goods that are defective on delivery providing we are notified within 7 days of actual delivery or attempted delivery.

You should contact us first by email or phone to arrange the return of a product.

Please remember: Any goods you wish to return due to unsuitability must be in their original packaging, unused and undamaged.  If you return the goods you should insure them against carrier damage.  You are responsible for the safe keeping of goods until they are received by us.

 

Tax and Duties

 

The addressee will be liable for excise fees and/or customs duty at the border of the destination country. *

 

It is the purchaser’s responsibility to check this before ordering.

 

SC Dogs Distillery shall not be liable for any of these fees and will not issue refunds on purchases not delivered due to non-payment of customs fees.

*(Delivery Duty Unpaid)