Terms and Conditions of bookings

DISTILLERY TOUR BOOKING TERMS & CONDITIONS

General

These terms and conditions, together with any other written information brought to your attention, shall form the basis of your contract with SC Dogs Distillery.  For the avoidance of doubt, ‘written’ or ‘in writing’ shall, where used in these terms and conditions, include email.  Please read these terms and conditions carefully and contact us if you have any queries.

None of these terms and conditions are intended to contravene or contradict the Consumer Rights Act 2015 and your statutory rights under any such legislation are not affected.

 

Online Bookings

We endeavour to ensure that the information and prices, which are inclusive of any applicable taxes, on our website are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances.

Once full payment is made, you will be allocated a place(s) on your chosen Tour and a booking confirmation will be emailed to you.  We accept no responsibility for the incorrect inputting of an email address on the booking form, so if you do not receive email confirmation of your booking, please contact us.  Upon receipt of the booking confirmation email, it is your responsibility to check the accuracy of dates booked.

Once purchased online, tickets may not be used in conjunction with any other offer.  No ticket may be re-sold.

Please ensure you bring your booking reference number with you.

Online bookings are non-refundable.  Bookings can be re-scheduled up until 12 hours before your tour.

 

Group Bookings

Tours are strictly limited to a maximum of10 persons.  Group numbers exceeding our maximum Tour size will not be permitted on tour.

If a group is formed by persons under the age of 18, e.g. school groups, no alcohol will be sold to any person within the group.  This includes teachers, lead guides, drivers etc., even if half of them are over the age of 18, sales of alcohol will not be allowed to any member of the group.

All bookings must be done via our website and paid at the time of booking, and not offline. 

 

Booking Process

Bookings can be made via our website, or by contacting us by email.

You should check the current price and all other details relating to the arrangements that you wish to book before your booking request is made. All Tours are sold subject to availability.

 

Your booking is not confirmed until we have issued your booking confirmation. At that point a binding contract will be entered into between us.

Tours are not wheelchair accessible.  If you have any requirements for special assistance, please contact us by email in advance to ensure we can receive you so that you get the best possible experience.

 

The date and time of your Tour will be clearly stated on your booking confirmation and we request that you arrive in good time for your Tour, e.g. at least 5 minutes before your start time.  Tours start at the time stated on your confirmation email and it is important that they are able to begin promptly at the stated time.

 

We regret that we cannot issue any refunds for cancellations or arriving late for your experience. If you cannot make the tour time chosen, please use the link in the book confirmation to adjust your slot or contact the distillery as soon as possible by email.

 

Please arrive at least 5 minutes prior to the start of your experience. If you are late, we shall assume that you have failed to attend, and we reserve the right to continue to tour at the scheduled time in your absence.

Should you miss your allocated time, entry to the distillery or transfer to a later time slot cannot be guaranteed.

 

Bookings can only be changed on line up until 12 hours before your start time or at the discretion of the distillery and subject to availability.  Unfortunately, we are unable to refund tickets where no suitable alternative time is available.

 

Language

Our Tours are in English only.  If a member of staff speaks the language requested, we will assist where available.  However, this cannot be guaranteed.  If a group requires translation, we recommend that they bring their own translator.  If the group size exceeds our maximum Tour size, then you will need to ensure you have enough translators for each group.

 

Footwear while at the distillery

Sensible footwear is required.  High heels, flip-flops etc., are not allowed on the Tour.  If at the time of your arrival you are not wearing sensible footwear, you will not be allowed to go on the Tour and your will not be entitled to any refund or compensation.

 

Changes/Cancellation by Us

While the distillery shall do everything reasonably possible to provide your Tour as planned, we reserve the right to cancel Tours under exceptional circumstances, such as weather, acts of God and events outwith our control.  In such cases, you will be promptly informed and offered:

•                to take an alternative Tour time and or date,

•                to cancel your booking and obtain a full refund of all monies paid by you.

 

Changes/Cancellation by You when coming to visit us

 

3. Cancellations

If you wish to cancel or change your booking after our booking confirmation has been issued, you should contact us as soon as possible during operational hours.  In the event of cancellation by you, cancellation charges may be payable, as set out below.

We regret that we cannot issue any refunds for cancellations or arriving late for your experience. If you cannot make the tour time chosen, reschedule as soon as possible using the link the in email.

Please arrive at least 5 minutes prior to the start of your experience. If you are late we shall assume that you have failed to attend, and we reserve the right to continue to tour at the scheduled time in your absence.

Should you miss your allocated time, entry to the distillery or transfer to a later time slot cannot be guaranteed.

Bookings can only be changed up until 12 hours before you start time and subject to availability.

People under the age of 12 years are not allowed tastings but can if accompanied by an adult may undertake a tour.  If you purchase a ticket for a child that is under the age of 12 years, they won't be allowed to join the tour and you will not receive a refund.

 

Refusal of Entry at our distillery

The distillery reserves the right to refuse entry to any individual whose conduct or manner is likely to cause offence or upset to other Tour attendees. The distillery also reserves the right to refuse entry to any person who has any disability or medical problem which may affect their ability to take the Tour.

In either of the cases mentioned above, full cancellation charges shall be applied by the distillery and the distillery shall have no further liability to that individual or to any person travelling with them.

 

Health & Safety at our distillery

The distillery is a controlled working and manufacturing environment and you should exercise due care and attention on the Tour.  Anyone undertaking the Tour must wear sensible footwear.  Distillery staff may draw your attention to specific health & safety procedures, which you must adhere to.  If the fire alarm sounds during your Tour, the Tour guide will direct you to the nearest exit and muster point.

 

Children and Young Persons

Anyone under the age of 18 must be accompanied by an adult at all times, whilst on the premises.   Anyone who appears to be under the age of 25 may be asked to present a valid photo ID or passport as proof of age in order to taste or purchase any alcohol.

 

Visitor Conduct at the distillery

Smoking (including e-cigarettes) is not permitted within any of our buildings.  Food and drink is also not allowed during the Tour and anyone found to be eating or drinking will be removed from the Tour. No refund will be given in this instance.

No pets or animals are allowed on Tours. 

We reserve the right to remove anyone from the distillery if their behaviour is considered likely to cause offence, put staff or other visitors at risk, or create a nuisance to other visitors or staff.

 

Photography at the distillery

For safety reasons, flash photography is strictly prohibited within the distillery.  Non-flash photography can be taken in any parts of the distillery.

From time to time we or other authorised third parties may carry out photography or other recording at the distillery and any images or recordings may feature visitors.  Visitors consent to the use of such images by us in connection with advertising, promotions or monitoring and acknowledge that the copyright of such images rests with us and/or any authorised third party of SC Dogs Distillery.

 

Complaints

We actively welcome your feedback of our services. In the event that you have any complaint during the course of your Tour then please bring this to the attention of your guide as soon as possible, and we will endeavour to resolve the matter to your satisfaction.

 

Data Protection

In order to process your booking, we will need to use the personal information which you provide to us (such as your name, address, contact details, any special requirements etc). We may also use the information provided to keep in touch with you and to advise you of the Distillery’s products and services (including special offers) from time to time.  We will not, however, pass your information on to anyone who is not involved in providing (or arranging the provision of) any product or service related to your booking. We recommend that you review our Privacy Policy for further information on how we process personal data and your rights in relation thereto.

 

Force Majeure

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is out with our control.  Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.

 

Enforceability of Terms

If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.

 

Our Liability to You

If you suffer losses as a result of a breach by us of these terms, our liability is strictly limited to the purchase price of the Tour.  We are not responsible for any loss of profit, loss of business, loss of goodwill, or any indirect, special or consequential loss, damage, costs, expenses or other claims which arise in connection with the Tour.

 

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law and any matter or claim arising from them shall be dealt with only by the English courts (save that you may choose the law and the courts of Scotland, Wales, Northern Ireland or Eire if you live in any of those places and wish to do so).

 

 

 

Communications

Communication 1: You will receive confirmation of your booking by email.

Communication 24 before your booked tour you will receive a reminder email from us.

Communication 3: You may receive an email asking for any feedback from your visit.

Contact Us

Address: SC Dogs Distillery, Carron Farm, St Martins, Isles of Scilly TR250QL

Owner: Distell International Limited

Phone: +44 (0) 1720422893